Summary
PepLine collects the information needed to fulfil research orders, answer support enquiries and review institutional account applications. It does not sell personal information.
Information collected
- Order information — name, organisation, billing and delivery addresses, email address, telephone number and order contents.
- Account application information — organisation details, contact details, organisation type and the described intended research use.
- Checkout email address — the email address you type into checkout is kept even if you do not complete the order. If you do not, we may email you one reminder with a discount code. Once you have paid for an order, your email address is also added to our mailing list and we may send you offers. Every such email carries an unsubscribe link.
- Age verification record — the date of birth entered at the access gate, kept with the record of your attestation, your stated research role, and a hashed form of your network address.
- Support correspondence — the content of enquiries, along with any order reference, catalog number or lot identifier supplied.
- Technical information — standard server and browser information generated when the site is accessed.
Information stored in your browser
This site stores your cart contents and any bookmarked catalog entries in your browser's local storage. That data stays on your device, is not transmitted to PepLine, and can be cleared at any time by clearing site data or using the clear controls in the cart and account pages.
How information is used
- To process, pack and dispatch orders, and to keep a record against the shipped lot.
- To respond to support enquiries and documentation requests.
- To review institutional and wholesale account applications.
- To meet record-keeping and compliance obligations that apply to research supply.
- To operate and secure the website.
Sharing
Information is shared only with service providers that are necessary to operate the business — for example carriers for delivery and payment processors for transactions — and where required by law.
Retention
Order and compliance records are kept for as long as required to meet legal and record-keeping obligations. Support correspondence is kept for as long as needed to resolve the enquiry and to maintain a service record. Live chat conversations are deleted three months after they are closed.
Your rights
Depending on where you are located, you may have the right to request access to the information PepLine holds about you, to request correction, to request deletion, and to object to certain processing. Requests can be made through the contact page.
Security
PepLine applies reasonable technical and organisational measures to protect the information it holds. No specific certification or security standard is claimed.
Changes
This policy may be updated. Material changes will be reflected in the last-updated date at the top of this page.